RCBS - One Great Company

  • 309 Views
  • Last Post 31 October 2017
David Reiss CBA Membership Director posted this 21 October 2017

Just before Hurricane Harvey, I had contacted RCBS to order some mold replacement parts. The rep was extremely nice and when I asked how much, he said nothing, they were free. But this is not the end of the story. The day before it hit our area, the parts were delivered. However my wife & I were so consumed with preparing, we forgot to check the mailbox out at the road. To make a long story short, the water rose high enough to get into the mailbox, soaking all the mail, including the parts from RCBS. Four days later we retrieved the mail from the box and the parts were pretty rusted. I called RCBS telling them what happened and asked if I could pay for some replacements, but once again he said they would be shipped free. When I received them 4 days later, not only were there double the amount of parts I ordered, but a nice note from them saying to not hesitate sending them a list of other RCBS products damaged by the storm and they would replace them also. Fortunately I had no other damage, but wow, what a company! This is why most of the items in my reloading room are green!

David Reiss - NRA Life Member & PSC Range Member Retired Police Firearms Instructor/Armorer
-Services: Wars Fought, Uprisings Quelled, Bars Emptied, Revolutions Started, Tigers Tamed, Assassinations Plotted, Women Seduced, Governments Run, Gun Appraisals, Lost Treasure Found.
- Also deal in: Land, Banjos, Nails, Firearms, Manure, Fly Swatters, Used Cars, Whisky, Racing Forms, Rare Antiquities, Lead, Used Keyboard Keys, Good Dogs, Pith Helmets & Zulu Headdresses. .

Attached Files

Order By: Standard | Newest | Votes
Brodie posted this 22 October 2017

An amazing response in this day and age.

B.E.Brickey

Attached Files

joeb33050 posted this 22 October 2017

I've had the same experience with RCBS, sending parts replacements at no cost.

Great customer service.

But, in the back of my mind there's a little murmur that there's nothing for free. Somebody's paying for those free parts. When I break a decapping stem, RCBS replaces it for free. and somebody pays. The payers are buyers of RCBS equipment. I SHOULD pay, it's my error. But RCBS has made the business decision to have great customer service, and pay for it with (slightly) higher prices.

There's no such thing as a free lunch.

joe b. 

Attached Files

David Reiss CBA Membership Director posted this 22 October 2017

Yes they are higher than Lee, but not Lyman, Hornady, Redding and all the rest. I feel that we participate in a hobby (whether it be plinking, hunting, competing, collecting, and so on) in which the industry that supports us has a unique philosophy in the business world. It feels more like a brotherhood, in which we the consumers are just that with the vendors. I have experience similar situations throughout the industry with other vendors such as Dillon, Lee, Lyman, MidwayUSA, NOE, Savage, S&W, and more. I've had other hobbies over the years and those vendors that support those hobbies don't act in the same manner. 

We as shooters are a unique bunch also, we loan guns, share our secrets, give one another free bullets or ammo to try that we've taking the time to carefully make or load, trust each other through auction sites or forums while sending hundreds of dollars many states away. 

Yes we are a brotherhood, unique in the hobby or sport world, with vendors who support us well, to keep us happy and coming back to them when we need new products. Yes they make good money, and we should be glad they do, because it keeps them in business so we have access to wonderful products and they can continue to develop new ones. Yes they could change us for the replacement parts we need and we would gladly pay, but they don't to keep us loyal to them. 

One last note I left out in the post beginning this thread. When I was ordering the parts the first time I commented to the gentleman that the parts were needed for some molds I bought over the internet, that had been abused by the previous owner, He said it made no difference!

David Reiss - NRA Life Member & PSC Range Member Retired Police Firearms Instructor/Armorer
-Services: Wars Fought, Uprisings Quelled, Bars Emptied, Revolutions Started, Tigers Tamed, Assassinations Plotted, Women Seduced, Governments Run, Gun Appraisals, Lost Treasure Found.
- Also deal in: Land, Banjos, Nails, Firearms, Manure, Fly Swatters, Used Cars, Whisky, Racing Forms, Rare Antiquities, Lead, Used Keyboard Keys, Good Dogs, Pith Helmets & Zulu Headdresses. .

Attached Files

  • Liked by
  • M3 Mitch
porthos posted this 23 October 2017

i don't question RCBS service. however; a couple friends of mine  went to a very large gun store in central Pa. last year. one was looking for a new powder scale. a clerk brought out a rcbs 505. on the box was MADE IN CHINA. he didn't buy it and opted for a Redding instead.  more money, yes; happier about buying AMERICAN  yes. i doubt that rcBS  has very much made in China; but anything is enough for me. do they have good customer service; probably because the products that come out of China cost a very small percentage of what they would cost made here; so, they can afford to  "be nice" to customers. i have no anger issues with the Chinese. my issues are with the American companies that choose to have there products made offshore. i too buy GREEN reloading equiptment. its Redding. never buy rcBS again.

Attached Files

Ken T posted this 23 October 2017

Powder scales from most of the reloading tool makers are made in China these days.Especially if they are the electronic versions.If you stop dealing with a company over a couple of Chinese made items you may find that your options are extremely limited.The last powder scale I bought was purchased off Ebay.It was a Lyman M5 which is the same as the RCBS 1010 I believe.

Attached Files

David Reiss CBA Membership Director posted this 23 October 2017

Buying USA is great and I do it as much as I can, but I look out for my family first and if my money can buy a product just as good for a considerable difference, then that is what I do. The vast majority of RCBS products are made in the USA and I will not penalize them for having made a business decision that benefits them and offers me a better price point for the same quality. Besides RCBS has always had great customer service for many years, way before they ever had a product made outside the USA. Lastly, unless you are living off the grid, I challenge you to prove all the products in your home are built in the USA.

David Reiss - NRA Life Member & PSC Range Member Retired Police Firearms Instructor/Armorer
-Services: Wars Fought, Uprisings Quelled, Bars Emptied, Revolutions Started, Tigers Tamed, Assassinations Plotted, Women Seduced, Governments Run, Gun Appraisals, Lost Treasure Found.
- Also deal in: Land, Banjos, Nails, Firearms, Manure, Fly Swatters, Used Cars, Whisky, Racing Forms, Rare Antiquities, Lead, Used Keyboard Keys, Good Dogs, Pith Helmets & Zulu Headdresses. .

Attached Files

6thtexas posted this 23 October 2017

RCBS is a great company to do business with.  Last year they totally rebuilt my ProMelt for nothing but the shipping cost to get it up there.  I had bought this in 1982!  I think they really mean "life time guarantee".  They are also great about sending replacement expander plugs and seater plugs for no charge if what is in the box isn't working for you. 

    A little off the subject, but I would like to add that Ruger has also treated me exceptionally well.  My father recently gave me a Bisley .357 that he bought around 2000.  Well, he should have sent it back to Ruger when he bought it.  It had a .011" barrel/cylinder gap!  Dad had shot and carried it some so this wasn't like a new revolver.  I called Ruger and told them about it.  They gave me a return # and said send it in.  They would look at it and get back to me.  I didn't hear anything, but exactly one week later the revolver was back in my hands with a .004" barrel/cylinder gap.  A note in the box said they had adjusted the barrel and ejector rod housing.  No Charge.  All that cost me was the $30.00 to send it to New Hampshire!

Attached Files

  • Liked by
  • M3 Mitch
porthos posted this 24 October 2017

you guys do understand that probably 95% of  gun and reloading companies have excellent service. why  might you think that RCBS chooses to manufacture "offshore". well, my guess is  $$$..  how is it that Redding products ALL OF THEM are made in this country. they make a better product for a little more money and keep Americans employed and they also have excellent customer service. how about that!!  i  will still stick with American products products whenever i can.

Attached Files

David Reiss CBA Membership Director posted this 24 October 2017

Porthos, 

The point of this thread is to talk about RCBS's great service. But you have repeated most of I have said in my posts:

1) RCBS makes a few products offshore because it is more profitable. 
2) Buy American when you can.

I do understand and have experienced good service with many firearms related vendors, but not all. 

However if you want to boycott RCBS, that's fine and your right. I will always buy USA when it makes sense. I do not let a few dollars affect my buying, unless the amount is substantial. Quality is important to me, so I consider it buying,  

David Reiss - NRA Life Member & PSC Range Member Retired Police Firearms Instructor/Armorer
-Services: Wars Fought, Uprisings Quelled, Bars Emptied, Revolutions Started, Tigers Tamed, Assassinations Plotted, Women Seduced, Governments Run, Gun Appraisals, Lost Treasure Found.
- Also deal in: Land, Banjos, Nails, Firearms, Manure, Fly Swatters, Used Cars, Whisky, Racing Forms, Rare Antiquities, Lead, Used Keyboard Keys, Good Dogs, Pith Helmets & Zulu Headdresses. .

Attached Files

BigMan54 posted this 27 October 2017

David, 

AMEN

Long time Caster/Reloader, Getting back into it after almost 10yrs. Life Member NRA 40+yrs, Life S.A.S.S. #375. Does this mean a description of me as a fumble-fingered knuckle-draggin' baboon. I also drool in my sleep. I firmly believe that true happiness is a warm gun. Did I mention how much I HATE auto-correct on this blasted tablet.

Attached Files

GWarden posted this 31 October 2017

Just yesterday called RCBS to order a replacement part for one of their products. I asked the cost, and they told me no charge, it was under warrantee. Great service.

Bob

Attached Files

Ken Campbell Iowa posted this 31 October 2017

... 240 years ago when i wuz younger and smarter, ( oh, and single )  i finished up my once-in-a-lfetime ultimate coyote popper ( fn supreme action with sako trigger , 26 inch douglas vwt.  barrel, genuine herters med. grade stock glas bedded, in 257 weatherby with redfield 3-9 scope.... just like whitefeather's .....   almost felt guilty about the imminent reduction in coyote populations ...   ..... but my new shiny RCBS full length sizer didn't match my custom tight chamber ....  sent back a few fired cases and the sizer and right away got back a perfect fit at no charge ... !!! .... and they even stamped my initials on the die !! ....  dang !!!  good guys are out there if you truly believe !! ...  that action has now gone to a returning vet .... but i still keep the dies as nostalgia from better days ...

Attached Files

  • Liked by
  • M3 Mitch
Close