Just before Hurricane Harvey, I had contacted RCBS to order some mold replacement parts. The rep was extremely nice and when I asked how much, he said nothing, they were free. But this is not the end of the story. The day before it hit our area, the parts were delivered. However my wife & I were so consumed with preparing, we forgot to check the mailbox out at the road. To make a long story short, the water rose high enough to get into the mailbox, soaking all the mail, including the parts from RCBS. Four days later we retrieved the mail from the box and the parts were pretty rusted. I called RCBS telling them what happened and asked if I could pay for some replacements, but once again he said they would be shipped free. When I received them 4 days later, not only were there double the amount of parts I ordered, but a nice note from them saying to not hesitate sending them a list of other RCBS products damaged by the storm and they would replace them also. Fortunately I had no other damage, but wow, what a company! This is why most of the items in my reloading room are green!
David Reiss - NRA Life Member & PSC Range Member Retired Police Firearms Instructor/Armorer
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